Our most frequently asked questions

  • Consistent service
  • Detailed cleaning
  • Reliable professionals
  • Honest reporting
  • Satisfaction guaranteed

If you need supplies we can provide them an an extra charge of $10 per visit, or $15 for move in or move out cleanings. Please note our supplies checklist.

So far, all of our cleaners love pets. We will be sure to match you with a pet loving cleaner. If the pet is comfortable with new people, vacuums and mops then great. However, we recommend placing the pet in a closed off area for the duration of the cleaning.

No, sorry we don't manage keys at this time. If you cannot be at the location when we arrive with a key then please provide instructions on how we can access the space. Possible solutions if you can’t be there to unlock the space are hiding a key and giving us instructions or better yet purchasing a combo lock box to place on the door like those used in real estate.

  • Move large furniture (max 25 lbs, heavier only available upon request)
  • We don't climb higher than 3 steps on a stepping stool or climb other platforms. Stepping stool must be provided if area(s) of focus don’t have standard accessibility
  • Clean black mould
  • Clean insect infestations
  • Clean waste left behind by pets
  • Clean any area or object contaminated with bodily fluids

No. 13% will be added to your invoice on all our services and products.

We currently accept payments by cash, INTERAC e-Transfer, Visa, Mastercard or American Express.

Yes, if you are not completely satisfied with your cleaning then simply call us within 24 hours of your service and we will send a team back within 48 hours to correct the areas you are dissatisfied with, free-of-charge.

Our satisfaction guarantee does not apply to appointments where the time has been lowered from our quoted time or time-capped by the customer since there is no guarantee that we can bring the space up to our standards. Our satisfaction guarantee also does not apply to move in or move out cleanings.

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